Food destroyed in a household disaster or misfortune when the food was purchased with Basic Food benefits:.Do not take any further actions or replace the cash benefits unless the EFT Manager notifies you.When a client reports that he or she did not get a deposit of cash benefits in an account, tell the client to call the Direct Deposit Input Unit at 1-88.Replacement of Electronic Funds Transfer (EFT) for cash benefits:.EBT staff will take the steps necessary to replace the benefits and can help identify who incorrectly used the benefits.

Follow the procedures in Replacing EBT Benefits (1.If the department makes an error that causes a loss of benefits to the client such as linking a Quest card to another client's account, we replace those lost benefits.Once you complete the screen the EBT staff will work their end of the system and generate the new E003 tickler to inform you of the outcome. Complete the “ Authorize EBT Recovery” screen as described in the EBT Manual at: Recover Benefits from an EBT Account.Once you complete the screen the EBT staff will work their end of the system and generate the new E002 tickler to inform you of the outcome. Complete the new “ Authorize EBT Replacement” screen as described in the EBT Manual at: Replace EBT Benefits to a Client.Access the EBT functions through the drop-down menus in “ BarCode AU/Cl Search” or from the clients Electronic Case Record “ECR”.Determine if we can replace this type of loss.Review the client's EBT account to verify that benefits were issued.When a client reports the loss of benefits from their EBT account (see below #4 for replacing benefits that paid for food destroyed in a disaster or household misfortune):.Revised JPurpose: WAC 38 Can I get my benefits replaced?

Survivors the quest electronic card